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Delivery Policy

 

 

Delivery Charges: £4.50 (Free on orders over £100.00)

Estimated Delivery Time: 2-5 Business Days

 

We will not deliver to PO box numbers. Our aim is to despatch all orders placed before 14:00 (Monday-Friday) within 48 hours of receiving the order, subject to stock availability and security checks.

 

Orders placed after 14:00 or at weekends will be processed the next working day. For UK orders, goods should normally be received within 5 working days.

We will usually use Royal Mail or a secure courier service for delivery of goods to UK mainland addresses. All orders will require a signature on delivery. Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery.

 

Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund.

 

We will attempt to deliver your order to your delivery address. If products are returned to us as undeliverable, we shall refund the price of the products less £3.95 to cover our postal and administrative costs.

 

 

 

Cancellation Policy

 

Your Right To Cancel

 

The United Kingdom's Distance Selling Regulations 2000 provides you with a right to cancel your order for products at any time up to the end of the 7th working day following the day after the day on which you received the products.

 

How To Cancel

 

Please state the following:

 

Date of delivery

Order number

 

Please contact us by one of the following means:

 

Email:

Sales@Ridemx.co.uk

Phone: 07831 347784

Address:

58 - 62 bristol hill

brislington

bristol

bs45ab

 

If you have already received the products you must carefully repackage and return them to us at the returns address shown below. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred.

 

Returns Policy

 

58-62 bristol hill

brislington

bristol

bs45ab

 

For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.

 

Damaged Goods

We will either replace the goods or arrange a refund as appropriate. You will need to obtain a proof of posting certificate from your Post Office for us to be able to refund your postage costs.

 

A refund will be issued within 2-5 business days of the returned order being received.

 

Privacy Policy

 

This privacy policy sets out how RideMx (UK) Ltd uses and protects any information that you give RideMx (UK) Ltd when you use this website.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

RideMx (UK) Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

RideMx (UK) Ltd holds the right to change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23/06/2010.

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@ridemx.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

We want to make it clear that "we" Ride Mx (UK) Ltd do not hold or store any customer financial details. All transactions are handled by a non affiliated third party.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Customer Service Contact Information

 

For customer service support please contact us on: sales@ridemx.co.uk we should email back immediately or in busy periods within 10 minutes.

Returns & Correspondence Address

58-62 bristol hill

brislington

bristol

bs45ab

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